We’re proud to share that Brohn Homes’ Online Sales Consultant (OSC) team has earned a Silver Award at NAHB’s (National Association of Home Builders) The Nationals, one of the homebuilding industry’s most respected and competitive honors.
The Nationals recognizes excellence across sales, marketing, and customer engagement, with entries reviewed by a distinguished panel of industry leaders from across the country. To be recognized on a national stage alongside some of the best home builders and teams in the industry is an incredible achievement.
For us, this award represents more than performance metrics or conversion rates. It reflects something deeper: the care, consistency, and commitment our Online Sales team brings to every single interaction. And if you ask us, this recognition isn’t surprising.
Meet the Team Behind the First Impression
Our Online Sales Consultants are often the very first people our future homeowners and real estate partners speak with. Before someone walks into a model home, before they meet an onsite sales consultant, before they fall in love with a floorplan, they connect with this team.
Leading the group is Trista Nixon, our Lead Online Sales Consultant. Trista has been in the new construction industry since 2012 and has been with Brohn Homes for over two and a half years. She brings a rare combination of experience, systems knowledge, and personality to her role. She is deeply passionate about people and committed to doing things the right way, with excellence and heart. And if you catch her on a video call, don’t be surprised if she’s wearing a spider brooch. Her love for all things spooky is just one example of the one-of-a-kind personality that makes her memorable and helps customers feel instantly at ease.
Alongside her is Marilyn Maldonado, who joined Brohn Homes after serving as Lifestyle Director at our Harvest Ridge community. We already knew her sparkle, energy, and heart for people, so when she wanted to move into an OSC role, we were thrilled. Marilyn has been with Brohn as an Online Sales Consultant for over a year and a half. She brings charm, warmth, and a strong desire to help every person she speaks with. She is also a bit of an adventurer, always ready to try something new, whether that’s a creative outreach campaign or exploring fresh ways to connect with customers.
As Senior Vice President of Marketing, Melissa Galland shared:
The First Voice. The First Experience.
Our Online Sales Consultants are often the very first voice someone hears when they reach out to Brohn Homes. They answer the calls, respond to late-night website inquiries, follow up thoughtfully, and make sure no question goes unanswered. They listen closely. They guide patiently. They encourage confidently.
Long before a customer walks into a model home or shakes hands with an onsite sales consultant, our OSC team has already helped shape that experience. They set the tone for what it feels like to work with Brohn Homes.
And that first interaction matters. It shapes trust. It builds confidence. It lays the foundation for everything that follows.
More Than Lead Conversion: It’s Customer Experience
In homebuilding, it is easy to focus on traffic, appointments, and sales numbers. And yes, our OSC team plays a significant role in driving all three. A meaningful portion of our sales begins with their conversations.
But their impact goes far beyond conversion metrics. They take the time to thoughtfully qualify buyers so onsite meetings are productive and meaningful. They ensure our real estate partners feel informed and supported. They listen carefully, ask the right questions, and nurture relationships long before a contract is signed.
At Brohn Homes, we believe that “Love is where we start, Home is where we finish.” That commitment to people shows up in the details. It shows up in timely follow-up, in thoughtful communication, and in making sure a family feels confident before they ever step into a model home.
Investing in a strong Online Sales team is not just a marketing decision. It is a customer experience decision. Marketing works hard to generate quality leads. Our OSC team honors that investment by responding quickly and consistently. Sales guides families through one of the most important purchases of their lives. Our OSC team supports that journey by delivering well-qualified, well-cared-for prospects who are ready for the next step.
Online Sales is a bridge between marketing and sales and an essential part of the experience we promise every homeowner.
Texans Serving Texans
Brohn Homes was founded by Texans, building homes for Texans. We understand this market because we live here, work here, and raise our families here. The communities we build in are not just locations on a map. They are neighborhoods we drive through, schools our children attend, and towns we are proud to call home.
While this award is national recognition, it reflects something deeply local. It reflects a team that understands the people we serve because they are part of the same communities. It reflects conversations rooted in authenticity rather than scripts. It reflects a genuine desire to help families find a place where their life can unfold.
This recognition may come from a national stage, but it is grounded in Texas values, Texas relationships, and a deep commitment to the people who trust us with their home journey.
A Win Worth Celebrating
Winning Silver at The Nationals is a milestone worth celebrating, and we are incredibly proud of what this team has accomplished.
But what makes us even prouder is what stands behind the award. Behind it are thousands of real conversations, real families, and real Texans who trusted us with their home journey. It represents the late-night follow-ups, the thoughtful qualification calls, the reassurance offered during big decisions, and the care given before a buyer ever steps into a model home.
Awards recognize performance. What matters most to us is the experience. This recognition affirms what we strive for every day at Brohn Homes: starting with love, building trust, and finishing with home. And that is something truly worth celebrating.